Privacy Policy

Ceylon 3D is operated by CEYLON 3D (PVT) LTD (Company No. PV 00375295), a private limited company incorporated in Sri Lanka. Ceylon 3D operates https://ceylon3d.com, an online store for personalised AI-assisted 3D miniatures, custom 3D printed gifts and customer-supplied 3D model printing services in Sri Lanka.

This Privacy Policy explains how we collect, use, store, protect and share customer information when you visit our website, create an account, place an order, upload photos or 3D files, contact support, or make a payment.

For the purposes of this policy, “personal data” means information that can identify you directly or indirectly, including your name, email address, phone number, delivery address, order details, uploaded photos and customer support messages.

Account information: name, email address, phone number, login details and account preferences.

Order information: selected product, size, material, colour, finish, quantity, special notes, gift messages, delivery district, delivery address and order timeline.

Uploaded content: photos, reference images, customer-supplied 3D models, preview files and production files required to create or print your order.

Payment information: payment status, payment method, transaction reference, bank transfer receipt, invoice number and refund status. We do not store full card numbers on our servers.

Communication information: support tickets, email messages, order comments, review submissions and customer service notes.

Technical information: device/browser type, anonymous and session identifiers, pages viewed, product interactions, cart and checkout events, approximate country/region/city, errors, security logs and cookies needed to run and protect the website. Customer analytics does not store your raw IP address or exact delivery-map coordinates.

Because Ceylon 3D creates personalised products, we may ask you to upload clear photos, reference images or 3D model files. We use these files to review quality, generate AI previews or 3D models, prepare production files, print the item and handle support requests.

Customer photos and 3D files are used only for providing the service you requested, internal quality review, customer support, production records and fraud/security protection.

We do not sell your uploaded photos, 3D files or personal likeness. We do not use your uploaded customer content for public marketing, portfolio posts, social media, training datasets or third-party promotional use unless you give us clear permission.

Some AI-assisted generation or 3D processing may be performed using trusted technology providers. We share only the files and information reasonably needed to generate or process your order.

To create and manage your account.

To process orders, calculate delivery, issue invoices and keep order records.

To review uploaded files and prepare personalised AI/3D printed products.

To contact you about payment confirmation, photo quality, production, delivery, support issues and refunds.

To provide customer support and keep a record of conversations.

To prevent fraud, abuse, unauthorised access and payment disputes.

To improve website performance, product quality, customer experience and internal operations.

To comply with legal, accounting, tax, payment gateway and regulatory obligations in Sri Lanka.

To send marketing messages only where allowed by law or where you have given consent. You can opt out of marketing messages.

Online payments may be processed through payment service providers such as PayHere or through bank transfer. Your card or wallet payment details are handled by the payment provider and relevant banks. Ceylon 3D does not store full card numbers, CVV codes or internet banking passwords.

For bank transfers, we may collect a payment reference and receipt image/PDF so that our team can verify payment before production starts.

After payment confirmation, we may generate and store a PDF invoice containing your order number, invoice number, customer details, product details, payment method, payment status and total amount.

Payment and invoice records may be retained for accounting, tax, dispute resolution and legal purposes.

We may share necessary information with payment gateways, banks, delivery/courier partners, AI/3D processing providers, cloud hosting providers, email/SMS providers, analytics/error monitoring providers, professional advisers and legal/regulatory authorities where required.

We share only the information reasonably needed for the specific purpose, such as processing payment, delivering an order, generating a model, sending an email, protecting the website or complying with the law.

We do not sell your personal data.

We use cookies and similar technologies to keep you signed in, keep your cart working, remember preferences, protect the website, understand performance and improve the customer experience.

Some cookies are essential for checkout, account login, security and cart functions. First-party customer analytics is optional and starts only after you select Allow analytics. Choosing Necessary only does not prevent shopping, checkout or account use.

When allowed, we measure site visits, pages and products viewed, general traffic source, approximate country/region/city, device/browser type, cart activity, checkout starts and completed-order references. We use random anonymous and session identifiers, and connect them to an account only when the customer signs in. We do not use device fingerprinting and do not place uploaded photos, 3D files, form contents, payment information or exact address pins in analytics.

You can change your analytics choice at any time using the preference control on this page. Changing to Necessary only stops future optional analytics collection on that browser.

Account data is kept while your account remains active or as long as needed for customer support, legal or security purposes.

Order, payment and invoice records may be retained for at least seven years where required for accounting, tax, audit, payment gateway or dispute purposes.

Uploaded photos, 3D files, generated previews and production files are kept for the period needed to complete your order, handle reprints, support requests, quality checks and dispute resolution. We may delete older production files when they are no longer needed.

Support messages may be kept to maintain a clear record of customer communication and improve service quality.

First-party event-level analytics is normally retained for up to 180 days. Aggregated operational statistics and consent records may be kept longer where reasonably necessary for reporting, security or legal compliance.

We use reasonable technical and organisational measures to protect customer information, including account authentication, controlled access, encrypted connections, database security rules, private storage for sensitive files and staff access controls.

No website, storage system or internet transmission is completely risk-free. You are responsible for keeping your login details safe and for contacting us immediately if you believe your account has been accessed without permission.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of information where legally possible, restriction of certain processing, withdrawal of consent and objection to marketing communications.

Some information cannot be deleted immediately if it is required for order fulfilment, invoices, accounting, tax, legal claims, fraud prevention or payment disputes.

To make a privacy request, contact support@ceylon3d.com. We may need to verify your identity before acting on your request.

Our website is intended for customers who can lawfully place an online order. If a minor's photo is used for a personalised gift, the order must be placed by a parent, guardian or responsible adult with authority to provide the photo.

If you believe a child has provided personal information without appropriate permission, please contact us so we can review the matter.

We may update this Privacy Policy when our services, technology, legal obligations or payment/delivery processes change. The updated version will be posted on this page with a new last updated date.

Brand name: Ceylon 3D

Registered company: CEYLON 3D (PVT) LTD

Company number: PV 00375295

Website: https://ceylon3d.com

Support email: support@ceylon3d.com

Orders and payment email: orders@ceylon3d.com

Phone / WhatsApp: +94 76 584 7777

Country of operation: Sri Lanka

Registered business address: 208/4, Modera Street, Colombo 15, Sri Lanka