Website terms
Terms & Conditions
Terms for using Ceylon 3D, placing personalised orders, uploading photos or 3D files, making payments and receiving custom 3D printed products.
1. About these terms
Ceylon 3D is the trading brand operated by CEYLON 3D (PVT) LTD (Company No. PV 00375295), a private limited company incorporated in Sri Lanka.
These Terms & Conditions apply when you use ceylon3d.com, create an account, upload photos or 3D files, place an order, make a payment, request support or purchase a Ceylon 3D product.
By placing an order, you confirm that the information you provide is accurate and that you agree to these terms, the Privacy Policy and the Return & Refund Policy.
2. Products and custom orders
Ceylon 3D sells personalised AI-assisted 3D printed gifts, miniatures, figurines and customer-supplied 3D model printing services.
Product images, demo 3D models and sample previews are shown to help customers understand the product style. The final personalised product may vary slightly due to uploaded photo quality, AI generation, hand finishing, resin/material selection, display settings and production process.
For photo-to-AI products, AI generation and production start only after payment confirmation and necessary file/photo review.
3. Customer uploaded content
You must only upload photos, artwork, logos, 3D models or other content that you own or have permission to use.
You must not upload illegal, offensive, infringing, harmful or unsafe content.
Ceylon 3D may refuse, cancel or request changes to an order if the uploaded content cannot be used safely, legally or practically for production.
4. Payments
Prices are shown in Sri Lankan Rupees unless stated otherwise. Delivery charges, optional extras and discounts may be calculated during checkout.
Available payment methods are shown during checkout. Bank transfer is available using the official Ceylon 3D company bank account details displayed on the checkout payment page. Customers should use only the bank details shown on ceylon3d.com at the time of payment.
For bank transfers, you must enter the exact Ceylon 3D order/payment reference shown at checkout in the bank transfer reference or remarks field and upload a clear payment receipt where requested.
Uploading a receipt does not by itself mean that payment has been accepted. Bank transfer orders are treated as paid only after Ceylon 3D verifies the transfer against the company bank account or other reliable bank records.
Ceylon 3D will not be responsible for transfers sent to incorrect, outdated or third-party bank details that were not displayed by Ceylon 3D at checkout or otherwise confirmed through an official Ceylon 3D communication channel.
Card and PayHere payment options may be displayed as unavailable or coming soon until activated. When enabled, payment confirmation will depend on the payment gateway and relevant bank response.
5. Production and delivery
Production timelines are estimates. Delays may happen due to photo quality issues, file problems, customer response time, production capacity, courier delays, public holidays or events outside our control.
Customers are responsible for providing accurate delivery information and being available to receive the parcel.
6. Intellectual property
The Ceylon 3D name, website design, product presentation, text, graphics and internal workflow are owned by or licensed to Ceylon 3D.
Customer-provided photos and files remain the customer’s content. By uploading them, you give Ceylon 3D permission to use them only as needed to provide the ordered service, quality review, support and related operations.
7. Returns, refunds and cancellations
Returns, refunds and cancellations are handled under our Return & Refund Policy.
Because most products are personalised or made to order, refunds after production starts are limited unless the item is damaged, defective, materially incorrect or there is another issue accepted by Ceylon 3D.
8. Limitation of liability
To the maximum extent permitted by law, Ceylon 3D is not responsible for indirect losses, loss of profit, loss of data, courier delays outside our control, customer upload errors, incorrect delivery information or misuse of products after delivery.
Nothing in these terms excludes liability that cannot be excluded under applicable law.
9. Contact
Registered company: CEYLON 3D (PVT) LTD
Company number: PV 00375295
Business location: Colombo, Sri Lanka
Support email: support@ceylon3d.com
Orders and payment email: orders@ceylon3d.com
Phone / WhatsApp: +94 76 584 7777
Website: https://ceylon3d.com
Country of operation: Sri Lanka